Refund policy

Return & Refund Policy

We’re committed to delivering high-quality, made-to-order products that bring joy and inspiration to your life. Because each item is printed especially for you, returns are handled a little differently than traditional retail. Please read carefully:

📸 Visual Mockup Disclaimer

Please note:
Product images are digital mockups created using Placeit and are for illustrative purposes only.
While they closely represent the final look, the actual product (such as T-shirts or mugs) may vary slightly in color, shape, print size, or fit depending on the manufacturer and print provider.

We always aim to deliver a high-quality product that stays true to the spirit of the design — but slight variations may occur due to the made-to-order nature of print-on-demand production.

Thank you for understanding and supporting handmade, thoughtful design.

🌍 Made Just for You – Please Read

This t-shirt is printed especially for you once you place your order.
Because it’s made-to-order, it’s considered personalized under EU consumer protection law.

⚠️ EU Customers Please Note:
According to Article 16(c) of Directive 2011/83/EU, the right to return or cancel does not apply to personalized or made-to-order items.
Therefore, we do not accept returns, exchanges, or cancellations unless the item arrives damaged or defective.

We ask you to check all size and product details before ordering.
Of course, if anything arrives incorrect or damaged, we’ll gladly make it right — just reach out within 7 days of receiving your order.

🔁 When We DO Accept Returns or Offer Refunds

We stand by the quality of our products. If your item arrives damaged, misprinted, or you received the wrong item, please contact us within 7 days of delivery with clear photos of the issue. We'll make it right by offering:

A free replacement, OR

A full refund to your original payment method

📐 Size & Color Accuracy

Please refer carefully to our size guides and product photos before placing your order. Since items are custom made, we cannot offer returns for items that do not fit if the size ordered matches your selection.

🌍 Shipping Issues

If a package is lost in transit or arrives after an unreasonable delay, please contact us and we’ll work with our fulfillment partners to resolve the issue. Replacement or refund eligibility will be determined on a case-by-case basis.

⚠️ Non-Returnable Items

Gift cards

Digital downloads (if you plan to sell any)

Sale or clearance items (if applicable)

📬 How to Report a Problem

To request a return or refund, email us at info@studionaturedesign.com with:

Your order number

A description of the issue

Clear photos of the item, packaging, and issue