Refund policy

Return & Refund Policy

Last updated: August 4, 2026

Studio Nature Design products are made to order by third-party production partners. Please review product descriptions and size guides carefully before ordering.

1. Damaged, defective, misprinted, or incorrect items

If your item arrives damaged, has a manufacturing defect or misprint, or is not the item you ordered, contact us at info@studionaturedesign.com as soon as possible. Our commercial quality-claim process is available for 30 days after delivery.

Please include your order number, a description of the issue, and clear photographs or other reasonable evidence. When the claim is confirmed, we will provide an appropriate remedy, which may include a replacement or a refund. We normally do not require a damaged or defective item to be returned unless we give you written return instructions.

This 30-day commercial process is in addition to, and does not limit, any mandatory consumer rights or remedies that apply under applicable law.

2. Change of mind, size, and color

For orders shipped to the United States, Canada, Australia, or New Zealand, we do not offer voluntary returns or exchanges because you changed your mind or selected the wrong size or color, except where applicable law requires otherwise. This does not affect mandatory rights relating to faulty, unsafe, misdescribed, late, or incorrectly supplied goods.

Customers in Israel retain all mandatory cancellation rights that apply to eligible distance-sale transactions. For eligible goods, a cancellation may be requested from the order date until 14 days after the customer receives the goods or the statutory transaction document, whichever is later.

A qualifying senior citizen, new immigrant, or person with a disability may have four months from the latest statutory trigger when the transaction included a conversation with us, including qualifying electronic communication. We may request one certificate permitted by law and will not require additional proof solely to exercise this right.

Being produced after an order is placed does not by itself remove a statutory cancellation right. A legal exception may apply only to a product genuinely made to an individual customer's measurements or special requirements, where applicable law permits that exception. Selecting a standard catalog design, size, or color is not treated by us as customer-specific personalization.

3. Order changes and cancellations before fulfillment

Contact us immediately if you need to change or cancel an order. Production can begin soon after an order is submitted, but production status does not restrict a cancellation right that applies under mandatory law. For an eligible Israeli order, a request made before fulfillment will be processed under the Israel cancellation terms above. After fulfillment, the request will be handled through the return process.

4. How to request a return or cancellation

You may submit a return or cancellation request through your customer account at https://account.studionaturedesign.com, by email at info@studionaturedesign.com, by phone at +972 54-473-7518, or by registered mail to the business address below. You may use any other method required by applicable law.

Include your name and order number so we can identify the transaction. Contacting us for return routing does not shorten or postpone a statutory cancellation right. Do not send an item to the return address printed on the parcel or directly to a production partner.

If a physical return is required, we will provide instructions. Our approved return destination is:

Kin Sky Studio / Studio Nature Design
Ha-Tsabar Street 23
Rishon LeTsiyon 7555561
Israel

5. Return shipping costs

If the item is defective, misprinted, damaged, late, or incorrectly supplied and a physical return is required, Studio Nature Design will provide or reimburse reasonable return shipping as required by applicable law.

For an eligible Israeli statutory cancellation, we will arrange collection, provide free return shipping or return instructions, or confirm that no physical return is required. We do not require the customer to purchase tracked international return shipping for such a return.

6. Refunds and fees

Approved refunds are issued to the original payment method within the period required by applicable law. Your bank, card issuer, PayPal, or other payment provider may require additional processing time before the credit appears.

For an eligible Israeli statutory cancellation, we refund the amount paid, including the original outbound shipping charge. We do not currently charge a cancellation or restocking fee and do not separately deduct card-processing, packing, or outbound-shipping costs. For a confirmed defect, nonconformity, incorrect item, or qualifying late delivery, we refund all amounts and charge no fee.

7. Exchanges

We do not operate a general exchange service. For a confirmed defect or incorrect item, we may offer a replacement. For a non-defective size or color change, place a new order unless applicable law gives you a different right.

8. Mandatory rights by destination

Australia: Our 30-day commercial quality-claim process is additional to rights under the Australian Consumer Law. It does not limit the period or remedies available for goods that fail a consumer guarantee, and we will cover reasonable return or delivery costs when the law requires.

New Zealand: Rights under the Consumer Guarantees Act 1993 continue independently of our commercial 30-day process, including applicable remedies for faulty, late, misdescribed, or incorrectly supplied goods.

Canada: Provincial and territorial rights concerning online-contract disclosure, contract copies, delivery, cancellation, product quality, warranties, refunds, and reasonable return costs remain available. Our no-voluntary-change-of-mind rule does not restrict those rights.

United States: We do not offer a voluntary change-of-mind return except as stated in this policy. This does not restrict applicable state warranty or consumer-protection rights. If we cannot ship within the promised time, or within the legally applicable period when no time is promised, we will seek consent to the delay or provide the cancellation and refund required by law.

These commercial procedures operate in addition to mandatory consumer rights. They do not exclude, restrict, replace, or impose a shorter period on any consumer guarantee, statutory cancellation right, warranty, delivery remedy, refund, reimbursement, or other remedy that cannot lawfully be limited where we offer and deliver the product. If this policy conflicts with a mandatory rule, the mandatory rule applies.

9. Seller and contact details

Legal business name: Kin Sky Studio
Trade name: Studio Nature Design
Business / VAT number: 313694762
Address: Ha-Tsabar Street 23, Rishon LeTsiyon 7555561, Israel
Email: info@studionaturedesign.com
Phone: +972 54-473-7518