Shipping policy
Shipping & Delivery Policy
Last updated: July 1, 2026
This policy applies to orders accepted for delivery through our active checkout regions. Shipping availability, methods, prices, and estimates can vary by product and destination.
Made-to-order production
Our products are made to order by independent production partners. Most orders are prepared and dispatched within 2–7 business days after the order is confirmed and submitted to production. Production can take longer during holidays, high-volume periods, stock shortages, or when an item must be reprinted after a quality check.
Estimated delivery times
Delivery time begins after production and dispatch. Typical carrier transit estimates are:
- United States: approximately 2–8 business days after dispatch for economy or standard shipping. Alaska, Hawaii, Puerto Rico, military addresses, and remote areas may take longer.
- International destinations: approximately 10–30 business days after dispatch for standard shipping, depending on destination, customs, and carrier conditions.
As a practical guide, total order-to-delivery time is commonly about 4–15 business days within the United States and 12–37 business days for international orders. Any delivery date shown at checkout or in an order notification is an estimate unless we expressly agree to a guaranteed deadline. Weekends and local public holidays are not business days.
These estimates do not limit any mandatory rights you may have if an order is not delivered within an agreed or legally required time.
Shipping charges
The exact shipping charge offered for your order is calculated and displayed at checkout before payment. The checkout amount controls if it differs from an older estimate or example shown elsewhere. Some products are made by different production partners, so items in one order may have separate shipping charges or arrive in separate packages.
Tracking and split shipments
When tracking is available, we will send it to the email address used for the order after dispatch. Tracking can take up to 48 hours to update. A multi-item order may arrive in more than one package and on different dates.
Customs, taxes, and import charges
International shipments may be subject to customs processing, import taxes, duties, or carrier fees. Amounts collected at checkout will be shown before payment. Any additional amounts payable on delivery are the customer’s responsibility only where applicable law permits. Customs processing can delay delivery.
Address changes and undeliverable parcels
Please check the delivery address carefully before placing an order. Contact us immediately at info@studionaturedesign.com if an address needs to be changed. We cannot guarantee a change after production has started or a shipping label has been created.
If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery was refused or not collected, we will contact you. Reasonable reshipping costs may apply where permitted by law. This does not limit rights relating to our error, a defective product, or a carrier failure for which we are legally responsible.
Delayed, lost, or damaged shipments
If tracking has not updated for an unusual period, the estimated delivery window has passed, or a parcel arrives damaged, email info@studionaturedesign.com with your order number and, where relevant, photos of the item and packaging. Please contact us as soon as reasonably possible so we can investigate with the production partner or carrier.
Depending on the facts and applicable law, we may arrange a replacement, refund, or other remedy. No reporting request in this policy limits mandatory consumer rights.
Cancellations and returns
Production may begin soon after an order is placed. Cancellation and return rights are governed by our Return & Refund Policy and any mandatory consumer law that applies to you.
Contact
Email: info@studionaturedesign.com